Direct support, zero customs delays
Have questions about your custom apparel order or Printful fulfillment? Our dedicated Canadian team provides fast, local assistance within one business day.
Send us a message
Fill out the form below with your order number or design questions. Our Vancouver and Toronto teams review every inquiry to keep your printing experience effortless.
Frequently asked questions
Where do orders ship from?
Can I track my active order?
All orders are printed on demand and shipped directly from our local fulfillment hubs in Toronto and Vancouver, ensuring zero customs surprises.
Yes. Once your custom apparel or mug is printed and packaged, we will email you a tracking link to monitor its journey locally.
How long does shipping take?
What is your return policy?
Standard Canadian shipping takes 3 to 7 business days after local fulfillment. We offer flat-rate shipping across all provinces from coast to coast.
Because every item is made to order, we replace products that arrive damaged or with print defects. Contact us within 14 days of delivery.